BlaineMillet – Medium

Featured Book

Creating and Delivering Totally Awesome Customer Experiences

Creating and Delivering Totally Awesome Customer Experiences

Complete guide to how to create WOW Customer Experiences through Customer Experience Mapping

2002

Blaine W. Millet, et al.

Blaine W. Millet, Gary W. Millet

Stories

BlaineMillet

Word of Mouth has always been and will continue to be the most powerful way to grow any business…

I know, all this makes perfect sense…motherhood and apple pie, and everyone knows it and wants more for their business. Sadly, most…

5 min readMay 3, 2023

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Word of Mouth has always been and will continue to be the most powerful way to grow any business…

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BlaineMillet

What kid doesn’t love Disneyland? After all, it’s the “happiest place on earth.” Why is that?

On the surface, you might think it is their parks, location, or other products and services. But when you look deeper, Disneyland’s…

5 min readMar 21, 2023

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What kid doesn’t love Disneyland? After all, it’s the “happiest place on earth.” Why is that?

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BlaineMillet

Why Customers Don’t TRUST Your Employees

After introducing my model of helping businesses go BEYOND DIFFERENTIATION™, one question (issue) keeps coming up over and over in my…

5 min readMar 4, 2023

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Why Customers Don’t TRUST Your Employees

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BlaineMillet

Why Going BEYOND DIFFERENTIATION™ is Critical to Your Success in 2023

The business landscape has changed dramatically and is still changing rapidly. Companies must adapt to stay ahead of the competition…

4 min readFeb 21, 2023

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Why Going BEYOND DIFFERENTIATION™ is Critical to Your Success in 2023

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BlaineMillet

DON’T Give Your Customers GIFTS (or CARDS) for Christmas

What do you do for your customers this time of year? My guess is that you send them a Christmas card and/or get them a Christmas Gift…

6 min readDec 6, 2022

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DON’T Give Your Customers GIFTS (or CARDS) for Christmas

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BlaineMillet

YETI Gets It…The Customer MATTERS

KEY POINT: While treating Customers like they MATTER is getting increasingly scarce in business today, some companies still choose to put…

5 min readNov 17, 2022

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BlaineMillet

KEY POINT: While treating Customers like they MATTER is getting increasingly scarce in business…

KEY QUESTION: Does the experience you deliver to your customers with every interaction clearly show them that they genuinely MATTER?

6 min readNov 11, 2022

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BlaineMillet

KEYPOINT: We’ve been led to believe our products and services differentiate our businesses in the…

KEY QUESTION: Are you competing today based on your products/services and focusing on the COMMODITY FACTORS, or are you focused on how…

6 min readOct 13, 2022

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KEYPOINT: We’ve been led to believe our products and services differentiate our businesses in the…

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BlaineMillet

KEYPOINT: Delivering a CONSISTENT and REPEATABLE EXPERIENCE to your customers with every…

KEY QUESTION: Do you give your customers a CONSISTENT EXPERIENCE with every interaction, regardless of location or employee?

7 min readOct 5, 2022

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KEYPOINT: Delivering a CONSISTENT and REPEATABLE EXPERIENCE to your customers with every…

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BlaineMillet

FIVE CONCERNS Leaders Have In Challenging Times and How They Can Overcome Them to WIN

KEY POINT: Challenging times, such as Inflation and other economic factors, cause customers to be much more discriminating regarding…

6 min readSep 23, 2022

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FIVE CONCERNS Leaders Have In Challenging Times and How They Can Overcome Them to WIN

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BlaineMillet

BlaineMillet

Book Author

Author, Key-Note Speaker, Strategic Advisor…Helping Co.’s become “REMARK”able by going BEYOND DIFFERENTIATION…how to get your audiences doing marketing for you

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